Services
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To enable us to direct you to the right agent, please select from below
If you are an existing customer, and want to know how coronavirus affects your policy or claim, please visit our dedicated FAQs page.
If you have a question about Postcard travel insurance or our products, you may be able to find the answer in our frequently asked questions section.
If you would prefer not to load on the phones, why not try our live chat service and have your questions and queries answered by the helpful and efficient customer service team.
Complete our online form to send a message straight to our customer service team, please complete as much information as possible to speed up the process. Someone will be in touch to answer your query within two working days.
If you want to start a claim or have a claims query, please visit our Claims tab.
Postcard Travel Insurance
tifgroup
1 Tower View
Kings Hill
West Malling
Kent
ME19 4UY
If you would prefer to speak to a member of the customer service team, please call 0333 999 2681 and hold the line to speak to an operator. we are open 9am-6pm Monday – Friday. We are closed on weekends, Bank Holidays, Easter Sunday and Christmas Day.
We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.
If you have a question about Postcard travel insurance or our products, you may be able to find the answer in our frequently asked questions section.
Postcard Claims
1 Tower View
Kings Hill
West Malling
Kent
ME19 4UY
For all travel claim queries, you can contact our claims team using the contact form below:
If you have a question about Postcard travel insurance or our products, you may be able to find the answer in our frequently asked questions section.
If you would prefer not to load on the phones, why not try our live chat service and have your questions and queries answered by the helpful and efficient customer service team.
Call +44 (0 )333 003 7388 so you can contact our 24 hour emergency assistance team in the event that you need help or advice.
Make sure you contact our 24 hour emergency assistance service within 48 hours of admission to a hospital or clinic.
Claims
Customer service 
Emergency medical assistance