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Contact Us

If you are an existing customer, and want to know how coronavirus affects your policy or claim, please visit our dedicated FAQs page.

Are you looking to claim for cancellation costs that you have already incurred?

Start your cancellation claim here To find out more about our claims process, please click here

If your travel company has cancelled your trip

If your travel company or airline has cancelled your booking due to the coronavirus outbreak, it is their responsibility to offer you either alternative options or a refund. We can either:
  • Change the dates on your policy to reflect your amended holiday dates. We will not charge an admin fee, but please note there may be an increased cost to your policy, for example if you extend your trip duration, change the World area you are travelling to, or move your trip dates more than 12 months.

Amend Policy Dates

  • We can cancel and refund your policy. Please note, we can offer you a full refund on your policy if you wish to cancel within the 14-day cooling off period. If you cancel after 14 days, standard terms and conditions apply, click here to read our cancellation T&Cs

Cancel policy

At Postcard, we are passionate about providing the best customer service possible. Given the changing advice, travel restrictions and evolving COVID-19 situation, as you can imagine, our teams have been overwhelmed and need a little time to respond to everyone. We are working hard to support you all; please bear with us and do watch our social media channels and website for further updates. We will post all our news and updates there and so this should give you all the answers you need. To ensure we can prioritise help to customers who are currently abroad, please only contact us directly if:
  • You are in an emergency medical situation abroad please call 0333 003 7388 or email assistance@tifgroup.co.uk 
  • You are travelling with the next 72 hours and have an urgent change needed to an existing policy
Please find a list below of the different contact methods. The alternatives below may answer your query quicker than calling our customer service centre.

Customer Services


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FAQs

If you have a question about Postcard travel insurance or our products, you may be able to find the answer in our frequently asked questions section.


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Live Chat

If you would prefer not to load on the phones, why not try our live chat service and have your questions and queries answered by the helpful and efficient customer service team.

Chat Now
Chat Now

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Contact Form

Complete our online form to send a message straight to our customer service team, please complete as much information as possible to speed up the process. Someone will be in touch to answer your query within two working days.

If you want to start a claim or have a claims query, please visit our Claims tab.


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    Write To Us

    Postcard Travel Insurance
    tifgroup
    1 Tower View
    Kings Hill
    West Malling
    Kent
    ME19 4UY


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    Phone

    If you would prefer to speak to a member of the customer service team, please call 0333 999 2681 and hold the line to speak to an operator. we are open 9am-6pm Monday – Friday. We are closed on weekends, Bank Holidays, Easter Sunday and Christmas Day.

    We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.

    Claims


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    FAQs

    If you have a question about Postcard travel insurance or our products, you may be able to find the answer in our frequently asked questions section.


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    Write To Us

    Postcard Claims
    1 Tower View
    Kings Hill
    West Malling
    Kent
    ME19 4UY


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    Contact Form

    For all travel claim queries, you can contact our claims team using the contact form below:

      Emergency Medical Assistance


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      FAQ's

      If you have a question about Postcard travel insurance or our products, you may be able to find the answer in our frequently asked questions section.


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      Live Chat

      If you would prefer not to load on the phones, why not try our live chat service and have your questions and queries answered by the helpful and efficient customer service team.

      Chat Now
      Chat Now

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      Phone

      Call +44 (0 )333 003 7388 so you can contact our 24 hour emergency assistance team in the event that you need help or advice.

      Make sure you contact our 24 hour emergency assistance service within 48 hours of admission to a hospital or clinic.


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      FAQs

      If you have a question about Postcard travel insurance or our products, you may be able to find the answer in our frequently asked questions section.


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      Live Chat

      If you would prefer not to load on the phones, why not try our live chat service and have your questions and queries answered by the helpful and efficient customer service team.

      Chat Now
      Chat Now

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      Contact Form

      Complete our online form to send a message straight to our customer service team, please complete as much information as possible to speed up the process. Someone will be in touch to answer your query within two working days.

      If you want to start a claim or have a claims query, please visit our Claims tab.


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        Write To Us

        Postcard Travel Insurance
        tifgroup
        1 Tower View
        Kings Hill
        West Malling
        Kent
        ME19 4UY


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        Phone

        If you would prefer to speak to a member of the customer service team, please call 0333 999 2681 and hold the line to speak to an operator. we are open 9am-6pm Monday – Friday. We are closed on weekends, Bank Holidays, Easter Sunday and Christmas Day.

        We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.


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        FAQs

        If you have a question about Postcard travel insurance or our products, you may be able to find the answer in our frequently asked questions section.


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        Write To Us

        Postcard Claims
        1 Tower View
        Kings Hill
        West Malling
        Kent
        ME19 4UY


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        Contact Form

        For all travel claim queries, you can contact our claims team using the contact form below:


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          FAQ's

          If you have a question about Postcard travel insurance or our products, you may be able to find the answer in our frequently asked questions section.


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          Live Chat

          If you would prefer not to load on the phones, why not try our live chat service and have your questions and queries answered by the helpful and efficient customer service team.

          Chat Now
          Chat Now

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          Phone

          Call +44 (0 )333 003 7388 so you can contact our 24 hour emergency assistance team in the event that you need help or advice.

          Make sure you contact our 24 hour emergency assistance service within 48 hours of admission to a hospital or clinic.

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          Postcard is a trading name of Travel Insurance Facilities Plc, which is authorised and regulated by the Financial Conduct Authority FRN306537. tifgroup is trading name of Travel Insurance Facilities Plc registered in England No. 3220410 ©. tifgroup ; all rights reserved. Registered Office: 1 Tower View, Kings Hill, West Malling, ME19 4UY. All policies offered are on a non-advised basis